Frequently asked Questions

Frequently Asked Questions

You can put your luggage before check-in or check-out in our storage room.

The entrance is from the main street. Address: Rugenparkstrasse 18

You can use the code 0118 to open the key box. There is a key in the box to open the door

1. Get your laundry bag at ground floor (entrance from the main street). Fill in your room name, number of bags and date in the form 1.

2. Take a laundry form and fill it out. Let me know if you want to pay with credit card or cash CHF/EUR

3. Place your laundry bag til 9am at ground floor next to the staff door. Once it's ready and payed, we will put the clean laundry in front of your room door


4. Please take out your clothes, bring the blue bag back to the room where you have taken it and put in the date in the form (one the same day you get back your clothes, thank you)

You can use the code 0118 to open the key box. There is a key in the box to open the door.



One load up to 5kg is CHF 16 with credit card, cash CHF 15 or EUR 16. Additional weight is CHF 5 / kg. Additional loads are CHF/EUR 10

I provide a portable hotspot (you can bring it out), which you need to charge during the night. Use the menu button, choose QR code and then wifi key. Use the camera for the QR code. Also don't forget to turn it on.

If you want to use it, YOU NEED TO FILL IT OUT (name, check-in and check-out dates); if you use the bus/train in Interlaken with an empty guest card and don't have any other valid ticket you may get a fine of CHF 100. For the info about the guest card you can see the link in the first message or the small booklet.

Is open from 7am til 10pm. After using the kitchen, please wash the things, dry it with the towels and put it back at the same place where you have taken it (DON'T LEAVE IT FOR DRYING).

Using the frying pan only with the plastic utensils. To store food in the fridge please use the plastic box in the cupboard. Using the space in the fridge only with your room name.

For recycling you can have a look at the picture above the black boxes.

Food waste and other rubbish is below the sink.

Check-out time is til 10am. If you want to leave your luggage longer is possible, but need to send me a message the day before.

Please put the keys on your desk in the room and send me a picture from the keys and the pocket wifi.


If the room is ready, you can have early check-in. If it's in cleaning process you can put your luggage first.